At LUNEA, we strive to provide you with a seamless shopping experience. To ensure your satisfaction, we offer a 15-day no-questions-asked return policy subject to the following terms:

15-Day Return Policy:

You may return any eligible item within 15 days of the delivery date for a refund in the form of a promotional code. The item must be unused, unworn, and in its original condition with all tags and packaging intact.

Refund Process:

Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item meets the criteria, we will issue a promotional code equivalent to the purchase price of the item. The promotional code can be used for future purchases on our website and is valid for 1 year from the date of issue.

Shipping Charges:

Customers are responsible for the cost of return shipping. If the return is due to our error or a defective product, we will cover the return shipping costs.

Exchange or Refund Timeline:

The exchange or refund process typically takes 7 to 10 business days from the time we receive the returned item. We will inspect the item upon receipt to ensure it meets our return eligibility criteria before proceeding with the exchange or issuing the refund.

Non-Refundable Items:

Sale items are excluded from refunds; exchanges will apply according to circumstances.

Special Return Policy for Long-Term Use Products:

Some products require a longer period to show results, such as IPL hair removal devices and HIFU devices. For these items, the return policy allows for a minimum of 2 months of use before a return or exchange can be requested if the device is not working as expected. Customers must provide proof of usage and troubleshooting attempts before a return can be processed.

Policy Updates:

We reserve the right to update or modify this return and exchange policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase on our website, you acknowledge and agree to abide by the terms of this return and exchange policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing LUNEA!